October 4, 2024 아카이브. 이것도 체화됨. 나중에 글 하나는 쓸지도.
사람이든 챗봇이든 효과적으로 업무를 정의하는 데 쓸 수 있음.
영어 버전
STICC: An effective way to communicate and define complicated tasks
Gary Klein:
For executive intent to have an impact you have to give a brief description of the task and explain why it is necessary.
The Power of Intuition (p. 213)
Describing the events or the changes that are prompting your call for action ensures that everyone sees the problem the same way. If we don’t we better figure out why. Your description of the situation has to grab your subordinates’ attention. It has to make them realize why this communication is happening. You want to inform your listeners why they need to pay attention, and why this is going to matter to them.
This statement should be fairly brief in the initial telling. You can elaborate later, once everyone understands the big picture and your intent.
This is where you explain the reason you need your staff to perform the task. If you have a vision of what the end result should be, you should describe it now. The intent is different from describing the situation—it’s the purpose of the task, the way you want to resolve the situation.
This is an optional step, but it’s best if you tell your staff members what they need to monitor more closely. You may want to point out potentially tricky parts of the task so teams can prepare for them.
This is key: You must make yourself available for questions so you can be sure that the members of the team understand their roles.
